Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. Our secure software widely use encryption protocols such as SSL and TLS to ensure the security of data transmission between customer browsers and corporate websites or payment platforms. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. At the same time, 3DS verification (3DS) and Strong Customer Authentication (SCA) is used to verify customer identity and prevent unauthorized transactions, providing customers with a simple and secure payment experience.
Frequently Asked Questions
Order Issues
How do I install the Electric Ride on Car？
The packages all contain detailed instructions, clearly outlining each step of the operation.
If you have any questions, please contact our customer service:Hikole0@outlook.com
Do Electric Ride on Car come with a warranty?
Yes, all of our Electric Ride on Cars with a limited warranty, usually for 1 year. During the warranty period, we offer free repair services.
Can loyal customers get discounts?
Yes, our Hikole has always been customer-centric, and we have additional discounts and free gift activities for loyal customers to thank customers for their attention and support to Hikole!
Is my information securing using this site?
Customer Service
How to contact the customer service?
We warmly invite you to reach out at any time. Our dedicated customer service team Hikole0@outlook.com is here to assist you with enthusiasm and dedication. Feel free to contact us whenever you need support!
Our customer service time is: Monday - Friday 09:00 am to 6:00 pm EST
Why didn't I get a response email from customer service?
Our customer service time is: Monday - Friday 09:00 am to 6:00 pm, EST
Typically, our customer service agents will respond to your email within 24 hours, or if it's a weekend, they will respond to your email on Monday. If you haven't received a response email from our customer service, please consider the following potential issues:
Verify Your Email Address: First, ensure that the email address you used to contact the customer service is the one you are currently using;
Check Your Junk/Spam Folder: Sometimes, the response emails we send you can end up in your spam or junk folder by mistake. Please take a moment to check these folders to see if the email has been misplaced.
Shipping & Delivery
How do I track my order?
You will receive a shipping notification email containing the tracking number as soon as your order has been shipped. You can click the link below to track the logistic information of your order. The tracking page will be updated to reflect the real-time location of your order. https://www.17track.net/
Where do we ship from？
We ship from USA
When can I expect to receive my order?
The estimated shipping time is about 4-7 business days
My package is delayed, what can I do?
Once the package is delayed, please kindly contact hikole0@outlook.com for more detailed information.
We will make every effort to deliver your package on time. However, delays may occur due to invalid addresses, customs clearance issues, public holidays, peak seasons, etc. Your patience is highly appreciated.
Why did I only receive part of the order?
Due to overweight or stock reasons, we will divide some orders into several packages for shipment, you will receive the remaining items in the next few days.
Return & Refund
How can I cancel the order?
Please contact our Customer service at hikole0@outlook.com
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
How can I return the product?
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Notes
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason
No restocking fee to be charged to the consumers for the return of a product
When can I receive the refund?
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.